Frequently Asked Questions

Does the warranty remain valid after making modifications?

Sure, the warranty will remain valid, but if your device were damaged due to modification, the warranty shall be rendered null.

How can I apply after sale service?

Please email us(store@chuwi.com) with the serial number and details of the defect.

What operating systems are your products compatible with?

Products with the X86 architecture support Windows, Linux, and Ubuntu, while products with ARM architecture support Android.

Where do I send my device for repair during the warranty period?

Customers can send their device to Chuwi's Hong Kong or Spain office for repair.

Who is responsible for return shipping costs?

The customer is responsible for return shipping costs unless the product is defective or damaged upon arrival.

 Does Chuwi provide free repair during the warranty period?

Yes, Chuwi provides free repair and free shipping(back) during the warranty period.

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