Chuwi offers support via email ( firstname.lastname@example.org ) for consultations and after-sales support and 1 year warranty on its products, with free repair during that period. You would have to send the device to Hong Kong or Spain and bear the shipping costs, Chuwi will repair it and return it free of shipping costs. After the warranty period, repairs will be charged.
How To Obtain Warranty Service
A Warranty Service Order must be requested from CHUWI within Limited Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact CHUWI Service Team email@example.com. To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by CHUWI. In accordance with applicable law, CHUWI may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and CHUWI will not be responsible for any such damage or loss.