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Payment Policy | Chuwi Online Store
We accept the following forms of payment:
- Credit Card (Visa，MasterCard，Maestro，American Express，JCB)
- Debit Card (Visa，MasterCard，Maestro，American Express，JCB)
- Klarna(Pay in 3, Pay Later, Klarna Financing, Pay Now), only for customers from Germany, France, Spain and Italy.
- Payment forms cannot be combined, and only one bank card can be used per order.
- If verification fails with a debit or credit card, you can attempt payment using PayPal or Klarna.
- For any payment-related issues, please contact us.
How to use a coupon code:
Simply enter the coupon code in the input field on the checkout page and click "Apply".
What to do if your payment is declined:
If your payment is declined, you will need to place your order again, as we are unable to reinstate a declined payment. To avoid payment issues when placing a new order, please consider the following steps:
1) Double-check your order information (e.g., phone number, email address) before submitting your order. If shipping to a business address, ensure your name is included on the order.
2) Verify that your card details are accurate, including the expiry date and billing address.
3) Enter the correct security code, which is the three-digit number on the back of your card.
4) Contact your card issuer to inquire about any potential payment declines, as they do not provide us with specific reasons.
If you have gone through the above steps and the issue persists, you can try using another card or alternative form of payment.
Processing time for refunds:
Refunds will be processed through the same payment method used for the initial transaction. Typically, refunds are completed within 7-14 business days, depending on the bank or credit card issuer.